Frequenty Asked Questions
What are your order minimums? Maximums?
Order as much or as little as you like - we’re excited to have you try our beer.
Can I use my taproom gift cards to ship beer?
Unfortunately, taproom gift cards are only redeemable on location.
Why am I being charged for tax?
Even if you live in a tax exempt state, you will notice that sales taxes are applied to this transaction. Whether they are initiated in person or online, all sales of products, apparel and merchandise occur on these grounds. The buyer is visiting our digital menu, and agrees that any purchase of products is made here in the City of Denver and in the state of Colorado.
Can I cancel my order?
Once an order has entered our packing flow, it can no longer be recalled and refunded. Any cancellation requests must be received prior to the Tuesday after the purchase was made. Please provide your order confirmation number and reason for canceling when contacting our support team.
Any orders canceled after processing will incur a $20 restocking fee.
Refunds can take 5-7 business days to appear in your bank account, depending on your bank’s policies.
Will prices and inventory change?
If you place an order and an item is out of stock, a representative will contact you by email. Please let us know if you would like a refund, a replacement, or if you would like to place a hold on your order until the product is available. Price and availability are subject to change without notice.
Can I order single cans?
At this time, no. We provide products by the 4pk and by the case (24 cans).
Where can I ship beer to?
There are states and certain rural zip codes to which we are unable to arrange shipping. If you are unsure about your area’s access, please reach out to our customer support team with your zip code. We cannot ship to PO Boxes, APO/FPO addresses, or internationally. The checkout flow will also indicate if you happen to be outside of our shipping area
Can I change my shipping address after placing an order?
All address changes must be made prior to your order entering our packing flow (the Tuesday after processing). Once an order has shipped, you can reach out to the carrier to request an address change. Provide your tracking number to the carrier shipping carrier for pompt service (some fees may apply depending on the carrier in your area).
What are the packaging and shipping fees?
We use real shipping rates, so this will be calculated during checkout and determined by your zip code.
How long will it take to receive my beer?
We batch our shipments with a cut off of Tuesday at 6:00 p.m. MST each week. After a one-week processing period, packages will be shipped using standard shipping.
Do I need to sign for the package?
Yes. Our shipments are chock-full of killer brews that will require the signature of someone 21+ years of age. We encourage you to choose a shipping location at which someone of drinking age will be present, such as a workplace or a leasing office. You may also retrieve your package from a shipping facility near you.
What if someone other than me will be receiving the delivery?
If you are purchasing beer for someone else, or if another member of your household will be accepting the delivery on your behalf, that’s totally fine! Please make sure that whoever is accepting the delivery is prepared with their ID and is 21+ years of age. Thank you for thinking of Westbound & Down for this gift!
What if I won’t be home?
You can request the package be sent to an address at which someone will be available (some fees may apply). Different carriers may permit you to request a pickup at their nearest location, or to place a hold on the package (you will need your tracking number for this).
The carrier will attempt delivery three times. If the shipment remains undeliverable after a third attempt, the package will be discarded. Any order that is refused or discarded will not be refunded. Shipping and packaging charges will not be refunded.
What if my package was damaged in transit?
If your package is damaged, we may re-ship new product if we still have the beer in stock. Unfortunately, more special release products are not guaranteed and will result in store credit, rather than a re-shipment.
Aluminum cans are subject to damage during shipping - if there are no punctures, please enjoy the beer! It’s the juice that matters, not the packaging. Any product unable to be consumed due to damage or quality issues, please contact us so that we may either replace the product or offer a refund.
For any other questions regarding national shipping of High Hops Brewery products, please contact email@example.com. All shipping inquiries need to go through this channel, rather than calling the taproom.